The hours of due diligence are in the past. You’ve completed your evaluation of accounting systems and, after careful consideration you’ve made your decision. Now that you’ve purchased your accounting solutions, what happens after the hand-off from JOSEPH EVE Sales to JOSEPH EVE Services?
The JOSEPH EVE Smart Start Methodology is a multi-layered process that is a proven methodology for success.
It’s a methodology coupled with competent and expert JOSEPH EVE team members that work with you in order to provide you with the tools and support you need to get the maximum value from your software investment.
The JE Smart Start Methodology begins with the formal hand-off from sales to services following the finalization of your contract. At this point you are assigned a dedicated project team that will be working with you and your internal team throughout the implementation process up until you ‘go live’ with your accounting software solution. Once you are live on the software, your interaction with JOSEPH EVE transitions to our Customer Support and Success Teams for your ongoing needs.
The role of the Customer Support and Success Team is to keep your best interests in mind. They watch for both system and process problems that could prevent you from fully benefitting from your new accounting solution. The Team has expertise in technology, the software solution, and best practices when it comes to processes. The JOSEPH EVE Team is looking out for you in order to ensure that you have:
Reduced total cost of accounting function
Less manual work
More time to focus on higher value activities
There are three tiers of resources that comprise the Smart Start Methodology: people, process, and technology. There are defined roles for these resources through the five phases of the Smart Start Methodology. The five phases are: define, build, model, deploy, and on-going use.