SchoolDude.com, a provider of online tools for school operations management, needed a central repository for front office and back office data. Because the company was using multiple systems, staff members were spending too much time on administration rather than on business development. The company turned to Intacct to:
- Integrate business processes and increase productivity using a single, easy-to-manage solution.
- Gain better insight into key financial metrics and share customer intelligence.
- Lower costs and increase customer satisfaction through improved customer support.
We make a change in Salesforce and the data is instantly updated in Intacct, and vice versa. We now have a centralized repository for all our front-office and back-office data. Order Management for salesforce.com serves as the hub of our business, allowing us to better serve the national educational market.
Kent Hudson, CEO, SchoolDude.com
Intacct made an instant impact on SchoolDude.com by providing complete front and back end office integration, and integration with Salesforce CRM. On-demand reporting gives the company complete visibility into the entire organization. SchoolDude.com is now able to:
- Score a 97% customer satisfaction rating because support agents are able to access real-time customer information and address every issue on the fly.
- Boost customer retention and increase the sales team´s ability to target new accounts.
- Lower costs by sharing data among applications and eliminating duplicate data entry.